Senior Support Consultant

Job Posted: Mon 04/09/2023

Senior Support Consultant

Department: Customer Support

Location: Netherlands

Industry: WMS/Supply Chain Software

Package: €55,000 – €65,000 + Generous Bonus/Benefits Package


We are currently working with one of the leading T1 vendors within the WMS/Supply Chain Software space looking for an established Senior Support Consultant to join their growing team.

As Senior Support Consultant you will be responsible for the delivery of projects and design/configuration changes, and proactively troubleshoot and resolve technical issues that arise post implementation. Any of these activities may require onsite support.


  • Designs, tests and supports new functionality, modifications and system configuration for existing Warehouse Management System (WMS) / Order Management System (OMS) clients.
  • Supports and guides clients through implementation of additional functionality.
  • Responsible for the case management of multiple clients, and responsible for regular communication with these clients, and ensuring that issues are closed in a timely manner.
  • Prioritizes issues and projects.
  • Suggests product improvements, initiated through industry expertise and product knowledge, or based on customer feedback.
  • Provides guidance to other employees
  • Requires up to 50% travel (however some projects may involve prolonged engagement on a customer site in the EMEA region)


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


  • Degree in Engineering, logistics, information systems or a numerate subject or have relevant business experience.
  • Experienced in developing, supporting or implementing Supply Chain / Retail software.
  • The candidate should be able to write simple SQL scripts.
  • Have excellent client management and communication skills
  • Fluent in English .
  • Experience in any of XML, XSL, C#, ASP . N ET, JavaScript , AJAX , REST based web services, Windows Server/Active Directory would ideal, but not required.
  • Experience in a similar software would be ideal, but not required.

Job Information

Job Reference: 34441_1693830323
Salary: €55000 - €65000 per annum
Salary From: €55000
Salary To: €65000
Job Industries: IT
Job Locations: Netherlands
Job Types: Permanent
Job Skills: Supply chain, WMS, Active directory

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