Installation & Support Engineer

Job Posted: Wed 03/08/2022

Install & Support Engineer

Package: £24,000 – £30,000 + Car Allowance

Location: Remote

Hours of work: (37.5 hours, Monday to Friday)

We are currently working with a leading managed service provider that currently services clients across serval different verticals including professional services, automotive, manufacturing and education to name a few. As Install & Support Engineer you will be remotely carrying out the installation and implementation of our client’s innovative Document Management Solutions (DMS) alongside supporting where needed.

Key responsibilities

All aspects of delivering Electronic Document Management (EDM) & related software solutions to time, budget and quality. Including:

  • Carrying out installs – ensuring software installs are carried out to time, budget and quality. While maintaining integrity of host environment
  • Project management and customer communication
  • Documentation
  • Ensuring an effective transition to post-project system maintenance
  • Documentation and demonstrations ·
  • Training end users on EDM & related software solutions
  • Providing support for EDM and related software products including database maintenance
  • Ensure software and database support incidents are responded to within SLAs (time, budget and quality)
  • In-depth analysis and troubleshooting as well as root-cause analysis ·
  • Supporting pre-sales/professional services during
  • Quoting and designing core EDM product solutions
  • Ensure proposed deliverables match customer expectations ·
  • Technical problem solving, including working with customer IT providers to ensure appropriate platform provision
  • Developing add-on additional business from customer engagements
  • Identification and delivery of improvements to the software delivery and support processes

Experience needed

  • 2 years experience delivering/installing software solutions
  • 1 years+ experience working with database systems (MS SQL Server)
  • 2 years+ experience working on a Software Support desk
  • Passion for dealing with customers and resolving their issues
  • Able to describe technical detail in simple terms
  • Excellent communication skills, both written and verbal across a variety of stakeholders
  • Friendly, positive attitude
  • Proven logical and analytical skills
  • Good team player, able to work effectively as part of the team and individually
  • Able to develop skills, and become a subject matter expert

Desirable Experience

  • Microsoft Qualifications (AZ-204), ideally with exposure to Microsoft server products and/or related IT / Computing qualifications
  • Exposure to Electronic Document Management
  • Project Management Certification such as PRINCE

Job Information

Job Reference: YPINSUPAGREM_1659539804
Salary: £24000 - £30000 per annum + + Car allowance
Salary From: £24000
Salary To: £30000
Job Industries: IT
Job Locations: Manchester, Greater Manchester
Job Types: Permanent

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