2nd Line Support Engineer

Job Posted: Wed 12/01/2022

2nd Line Support Engineer

Package: £22,000 – £28,000 + Benefits

Office: Head office based in Exeter

Hours: Mon – Friday, 8:30am – 5:30pm

  • Do you have experience supporting cloud-based environments?
  • Do you have experience working in a service desk environment?
  • Do you want to work for a growing business?

We are working with cloud managed service provider who currently service client in several different verticals. As a 2nd Line IT Support Technician, you will provide technical support remotely and support the team in the installation and configuration of applications within a virtual/hosted environment. Our clients mainly sit within the professional services arena with the majority being Accountancy firms.

2nd Line Support Engineer – Job Accountabilities

  • Setting up new customer applications
  • Completing Software updates
  • Communicating with clients to resolve issues via the helpdesk, telephone and remote dial-in
  • Working as part of a busy helpdesk team to promote a first-time fix attitude

2nd Line Support Engineer – Experience Needed

  • Windows Server and Basic Networking (including DNS, Active Directory, Exchange, Hyper-V)
  • Windows Terminal Server (RDS) to the level of setup and troubleshooting (including redirected Printing)
  • MS Office & SQL back-end business applications
  • Maintaining system documentation to a high standard

Hours of Work:

  • Monday to Friday, 8.30am to 5.30pm (after probation period, a shift pattern of earlies, lates and on-call will be required on a rota basis). An early shift is 6.30am – 3.30pm from the office and a late shift is 2.00pm – 11.00pm.

Company Benefits:

  • 22 days holiday plus an additional 2 days per year worked, to a maximum of 28
  • Summer & Christmas Events.
  • Working in modern offices on the outskirts of Exeter.
  • Great team culture and environment
  • Employee Assistance Programme

2nd line, IT support, application support, support analyst, cloud, managed solutions, data, active directory

Job Information

Job Reference: YPSLTHDK_1641983746
Salary: £22000 - £28000 per annum + + Benefits DOE
Salary From: £22000
Salary To: £28000
Job Industries: IT
Job Locations: Exeter, Devon
Job Types: Permanent

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