1st Line Support Engineer

Job Posted: Tue 14/03/2023


1st Line Service Desk Agent

Bolton, Westhoughton – 2/3 days per week in office.

Up to £23k

This company are currently expanding and are looking to triple in size over the next year or so. They provide a lovely office team / family culture and it’s a great time to join as they’re in growth mode, therefore if you’re wanting to progress in your career the opportunity within this company is there.

They are a managed service provider and provide IT services such as support, Microsoft 365, email security, managed networks, phone systems and cloud hosting’s. They are partnered with Sage 200 and Oracle NetSuite.

As a 1st Line Service Desk Agent, you will be expected to undertake the following tasks:

  • Provide technical support to customers answering queries vis, phone or email.
  • Take ownership of user requests and be proactive in dealing with issues.
  • Escalate any complex service issues to the next relevant member of staff.
  • Communicate with the team and customers to ensure all issues are resolved and service is restored in line with SLA’s.
  • Install and configure computer hardware, software operating systems and applications, systems, networks, printers, scanners and associated technologies.
  • Engage in admin duties such maintaining records of hardware and software licences etc.
  • Communicate professionally, both verbally and written.
  • Ensure all deadlines are met in a timely manner.
  • Contribute to additional activities such as team meetings and events etc, as and when required.

About you:

  • 1 year within a Tech Support role or similar.
  • Professional phone and written manner.
  • Organised and able to work to deadlines.
  • Willingness to undertake additional responsibilities if needed.
  • Ability to prioritise and balance multiple tasks.
  • Demonstrate good literacy, numeracy and diligence.

Job Information

Job Reference: 34266_1678809214
Salary: £19000 - £23000 per annum
Salary From: £19000
Salary To: £23000
Job Industries: IT
Job Locations: Westhoughton, Greater Manchester
Job Types: Permanent

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